Support
Get in touch
Email support@bopso.app. A person reads every message, and we usually reply within 24–48 hours, seven days a week.
It helps if you tell us your phone model and, when something went wrong with a video, roughly when you made it.
Common questions
My video doesn’t look like my pet
Almost always the photo. Use one where the face is larger in the frame and evenly lit, with both eyes visible. Avoid blurry shots, heavy filters, and photos with two pets in them. There is a photo guide inside the app.
A video failed
Nothing is charged for a failed video — it goes straight back to your balance. If you were charged for one that never arrived, email us and we’ll put it right.
How do I cancel my subscription?
From your Apple or Google account, not from Bopso — that’s the only place the stores allow it. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → your profile → Payments and subscriptions.
How do I delete my account?
In the app: Settings → Delete account. This permanently removes your pets, photos and videos, and cannot be undone.
I changed phones and my pets are gone
Add an email address in Settings before you switch — that is what links an account to you. If you already added one, sign in with it and everything comes back.